IT Support 247 Pty LtdCookie Policy

1.About this Cookie Policy

This Cookie Policy explains how IT Support 247 Technology uses cookies and similar technologies when you visit our website or interact with our online services.

It should be read together with our Privacy Policy, which explains how we collect, hold, use, disclose and protect personal information.

In this policy, “IT Support 247 Technology”, “we”, “our” and “us” refer to the operator of:

https://www.itsupport247.technology

2.What Are Cookies?

Cookies are small data files stored on a computer, mobile phone, tablet or other device when a person visits a website.

Cookies allow a website to recognise a device, maintain a session, remember preferences, improve performance, provide security functions and understand how the website is used.

Cookies may be:

• Session cookies, which are deleted when the browser is closed.
• Persistent cookies, which remain on the device until they expire or are deleted.
• First-party cookies, which are set by our website.
• Third-party cookies, which are set by an approved external service provider.

We may also use similar technologies, including local storage, software development kits, tags, scripts, web beacons, tracking pixels and device identifiers.

References to “cookies” in this policy include these similar technologies where appropriate.

3.How We Use Cookies

We may use cookies and similar technologies to:

• Operate and secure our website.
• Maintain user and administrator sessions.
• Prevent spam, fraud and malicious activity.
• Remember visitor preferences.
• Record cookie-consent choices.
• Support online forms and customer enquiries.
• Improve website performance and reliability.
• Understand how visitors use our website.
• Identify website errors.
• Measure the effectiveness of marketing campaigns.
• Provide embedded content and third-party functions.
• Support customer portals, service desks and remote-support services.

4.Cookie Categories

4.1 Strictly Necessary Cookies

Strictly Necessary Cookies are essential for the secure and reliable operation of our website.

They may support:

• Website security.
• Session management.
• Network and load management.
• Cookie preference storage.
• Spam and bot prevention.
• Form security.
• Authentication.
• Access to customer or support portals.

These cookies cannot be disabled through our preference centre because the website may not function correctly without them.

4.2 Functional Cookies

Functional cookies enable additional features and allow the website to remember visitor choices.

These may include preferences relating to:

• Language.
• Region.
• Accessibility.
• Form information.
• Live-chat settings.
• Embedded services.
• Display and layout preferences.

Functional cookies are optional unless they are strictly necessary to provide a feature specifically requested by the visitor.

4.3 Analytics and Performance Cookies

Analytics cookies help us understand how our website is used.

They may collect information about:

• Website visits.
• Pages viewed.
• Time spent on pages.
• Referral sources.
• Browser and device types.
• Approximate geographic region.
• Website navigation.
• Errors and performance.
• Interactions with website content.

We use this information to analyse trends, improve website performance and develop our services.

Where analytics information can identify or reasonably identify an individual, we handle it as personal information under our Privacy Policy.

4.4 Advertising and Marketing Cookies

Advertising and marketing cookies may be used to measure marketing campaigns, understand visitor engagement, create advertising audiences and deliver advertising that may be more relevant to website visitors.

These cookies may share identifiers or website-interaction information with approved advertising or social-media providers.

Advertising and marketing cookies will only be activated where the visitor has provided consent.

4.5 Third-Party Content Cookies

Third-party services embedded in our website may use cookies or similar technologies.

Examples may include:

• Video hosting services.
• Mapping services.
• Live-chat providers.
• Appointment-booking platforms.
• Social-media platforms.
• Payment providers.
• Customer-support platforms.
• Website analytics providers.
• Anti-spam and cybersecurity services.

Third-party providers may process information in Australia or overseas in accordance with their own privacy policies and contractual arrangements with us.

Where technically possible, optional third-party content will be prevented from loading until the visitor provides consent.

5.Cookie Consent

When you first visit our website, you may be presented with a cookie banner or privacy preference centre.

You may:

• Accept all cookies.
• Reject optional cookies.
• Select individual cookie categories.
• Save your preferred settings.

Strictly Necessary Cookies will remain active because they are required for website operation and security.

We will not treat inactivity, silence, continued browsing or pre-selected optional settings as affirmative consent to optional cookies.

6.Changing or Withdrawing Consent

You may change or withdraw your cookie consent at any time by selecting the Cookie Settings link in the footer of our website.

Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

After preferences are changed, you may need to refresh the website or clear existing browser cookies for some changes to take full effect.

7.Browser Controls

Most internet browsers allow users to:

• Review stored cookies.
• Delete cookies.
• Block all or selected cookies.
• Block third-party cookies.
• Receive notifications before cookies are stored.
• Clear browsing information when the browser closes.

Blocking all cookies may prevent parts of our website, customer portal or support services from operating correctly.

Browser settings are controlled by the relevant browser provider and may vary between devices and browser versions.

8.Personal Information Collected Through Cookies

Depending on the technologies used, cookie-related information may include:

• IP address.
• Device identifiers.
• Browser information.
• Operating system.
• Website interaction records.
• Session identifiers.
• Referral information.
• Approximate location.
• Account or portal identifiers.
• Consent records.
• Advertising identifiers.
• Support-chat information.

We only collect and use this information for legitimate business purposes described in this Cookie Policy and our Privacy Policy.

9.Tracking Pixels and Similar Technologies

We may use tracking pixels, tags, scripts or similar technologies to measure website activity or campaign effectiveness.

Before implementing a third-party tracking technology, we may assess:

• What information it collects.
• Whether personal or sensitive information could be transmitted.
• The purpose for which the information is used.
• Whether the technology is necessary and proportionate.
• Whether valid consent is required.
• Where information is stored or processed.
• Whether the provider may use the information for its own purposes.
• Whether contractual and security protections are appropriate.
• Whether the technology can be disabled when consent is withdrawn.

We do not knowingly configure tracking pixels to collect sensitive information through website forms, support requests or secure customer portals.

10.Customer and Support Portals

Separate or additional cookies may be required when a customer accesses:

• A managed-services portal.
• A 24/7 helpdesk platform.
• A remote-support service.
• A billing portal.
• A password-management portal.
• A backup-management interface.
• A Microsoft 365 or cloud-management service.
• A VoIP customer portal.

These cookies may be necessary for authentication, session security, fraud prevention, service delivery and audit logging.

Third-party platforms may also provide their own privacy and cookie notices.

11.Security Logging

For security purposes, we may record technical information concerning access to our website and online services.

Security records may include:

• IP address.
• Authentication attempts.
• Session information.
• Date and time of access.
• Device and browser information.
• Security alerts.
• Suspected malicious activity.
• Administrative actions.

Security logging is used to protect our website, systems, customers and services from unauthorised access, misuse, fraud and cyber threats.

12.Overseas Processing

Some cookie and analytics service providers may store or process information outside Australia.

Where overseas processing is involved, we take reasonable steps appropriate to the circumstances, which may include:

• Reviewing the service provider’s privacy and security practices.
• Assessing the provider’s data-processing terms.
• Limiting the information collected.
• Applying privacy-protective configuration settings.
• Disabling unnecessary tracking functions.
• Implementing contractual safeguards.
• Providing information about likely overseas processing in our Privacy Policy.

13.Victorian Government and Public-Sector Information

Where IT Support 247 Technology provides contracted services to a Victorian public-sector organisation, additional contractual requirements may apply to the handling of public-sector information.

Depending on the engagement, these requirements may include controls relating to:

• Information classification.
• Access management.
• Security monitoring.
• Logging and auditability.
• Data location.
• Supplier management.
• Incident reporting.
• Data retention.
• Secure disposal.
• Victorian Protective Data Security Standards.

Website cookies will not be used to disclose Victorian public-sector customer information for unrelated advertising or marketing purposes.

14.Cookie Retention

Cookie retention periods vary according to the cookie’s purpose.

We seek to configure cookies so that they are retained only for as long as reasonably necessary.

Typical retention periods may include:

• Session cookies: until the browser is closed.
• Consent preference cookies: up to 12 months.
• Security cookies: for the period required to protect and investigate website activity.
• Functional cookies: for the period needed to remember the relevant preference.
• Analytics cookies: according to the retention period configured within the analytics platform.
• Advertising cookies: according to the consent provided and the provider’s configured retention period.

The current cookie inventory should identify the specific retention period for each cookie.

15.Current Cookie Inventory

The following table should be maintained and updated whenever website technologies change.

The website administrator must replace all “To be confirmed” entries with the actual tools installed on the website before publication.

16.Changes to This Cookie Policy

We may update this Cookie Policy when:

• Our website changes.
• We implement new technologies.
• Service providers change.
• Legal or regulatory requirements change.
• Our privacy or security practices change.

The effective date displayed at the beginning of this policy will be updated when material changes are made.

Where appropriate, we may notify visitors through the website or request renewed consent.

17.Contact Us

Questions, concerns or requests regarding cookies and online privacy may be directed to:

For more information about how we handle personal information, please review our Privacy Policy.